How do I make a purchase?”

To make a purchase, please visit each product category using the main menu, and then select your desired products, choose your item and add them to cart. When you are done, you can view your cart using the Cart icon then select Checkout, follow the process to complete your purchase.

You will be required to type in your name, email and delivery details.

Do I need to create an account to make a purchase?

Yes, you need to. Your account enables us to deliver your order and track any changes. In addition, it helps you keep a tab of all purchases on our website.

I have forgotten my password, now what?

You can always reset your password via “forgot password”. Type in your username or email address when prompted.

I have forgotten my username, now what?

Your username is your email address. If you had a unique username during sign up, you can always recover it using the email address you registered with

What methods of payment are accepted?

We accept direct Bank Transfers into our Designated accounts with GTBank and online payments using our secure system. Customers who reside in Lagos, Nigeria can pay on delivery when they pick up from our pick up station.

Do you ship outside Nigeria?

Yes, we do ship to all destinations worldwide, delivery charges vary from country to country.

How much is shipping?

In Nigeria, the minimum shipping charge is N1000, for Lagos only. Other states attract higher rates from 1600 to 3500. For destinations outside Nigeria, shipping fees vary depending on the quantity and your specific location.

How long will it take for my items to arrive?

Packages are delivered from 1 – 14 days after shipping. Customers in Lagos will receive their orders the next day. Customers within Nigeria but outside Lagos will receive their orders within 1 – 5 working days all things being equal.

How do I return/exchange an item?

Considering the delicate nature of our items, we do not entertain returns. However there are occasions where the item shipped to a customer is a wrong item, in this situation, you may call Customer Service 09033238212 or send an email to admin@quibecmall.com should you need to return any item.

How do I know my size?

We try as much as possible to include sizing details for the products we sell.