Products are eligible for a refund or exchange provided :

  1. Items are eligible for a return immediately to the dispatch personnel, for exchange or refund.
  2. We will pay the return shipping costs if the return is as a result of our error, i.e you received an incorrect or defective item, etc).
  3. The period and time includes the transit time for us to receive your return from the shipper (4 to 10 business days). ii)The time it takes us to process your return once we receive it (3 to 5 business days), iii) Time it takes your bank to process our refund request (5 to 10 business days).